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OPEN INTERVIEWS – CooperVision

July 19

OPEN INTERVIEWS AT COOPERVISION
 
Are you looking for a rewarding career, with the opportunity to grow your skills in a global organization?  Are you passionate about providing superb Customer Service? Are you looking to join an organization that values and develops you as a person?
 
Do you consider yourself friendly, inventive, and a dedicated partner?  If this is you – we’d like to hear from you!
 
Please call 585-756-9500 to schedule an interview 
AND apply online at www.coopervision.com.
 
Onsite Interview Details
When: Thursday, July 19th (Please allow between 1-3 hours to complete the interview process)
 
Where: 209 High Point Drive, Suite 100, Victor, NY 14564
 
Interviews Times Available:
  • 9:00AM
  • 11:00AM
  • 1:00PM
  • 3:00PM
  • 5:00PM
CooperVision, Inc. in Victor offers the following perks and benefits:
  • Medical/Dental/Vision
  • FREE CooperVision Contact Lenses
  • 401K employer match
  • Pension Plan
  • Wellness Program – free gym with trainer for employees, nurse coaching program, etc.
  • Social Events
  • Specific Customer Service perks and initiatives, such as: employee of the month, perfect attendance recognition, etc.
  • Life Insurance
  • Free Parking
JOB SUMMARY
 
Responsible for providing an optimal quality customer experience via all communication channels/methods (phone, fax, email, webchat, and correspondence), to all internal and external customers. Including, but not limited to: assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information, and any internal follow-up necessary to exceed customer needs and expectations. Supports team concepts and the goals and objectives of the department and company.
 
ESSENTIAL FUNCTIONS
  • Work to provide First Contact Resolution whenever possible, for all channels, as applicable.
  • Adhere to the applicable Quality Assurance Guidelines, to ensure we are providing quality service that enhances the customer experience and promotes the CooperVision brand.
  • Responsible for meeting department productivity and quality standards/metrics for all applicable responsibilities/functions.
  • Possess and effectively utilize knowledge of current policies and procedures within Customer Service.
  • Knowledge of multiple computer applications; working with latest client management software applications to enhance delivery of service to our customers. Updates/utilizes applications/systems as necessary to reflect/retrieve accurate information.
  • Assist customer with questions and issues. Identifies customer problems and uses proper techniques in decision-making to resolve.
  • Identifies service non-conformances and report/resolve appropriately.
  • Up-sell products and services for promotions/discontinuations as required. Educate and recommend products and services we offer. 
  • Maintain knowledge and reference materials for policies, procedures, products, pricing, services and literature.
  • Ability to learn and take on additional responsibilities; complete other projects/tasks as assigned.
  • Demonstrates and exemplifies professionalism in performance and attitude; including accountability, initiative and teamwork. 
  • Supports CVI and department objectives and initiatives.
  • Other duties as assigned. 
POSITION QUALIFICATIONS
KNOWLEDGE, SKILLS AND ABILITIES
  • Excellent communication (both verbal and written) and active listening skills.
  • Able to type at least 40 wpm accurately, including spelling.
  • Strong attention to detail and problem resolution skills.
  • Solid customer focus and ability to establish and maintain positive relationships with both internal and external customers; including displaying professionalism, empathy, accountability, friendliness and patience.  
  • Intermediate skill in the use of Excel, Word, Outlook and PowerPoint. Advanced skill level preferred.
  • Knowledge of and experience with Salesforce.com.
  • Able to prioritize and work in a fast-paced, continuously changing environment, with the ability to multitask.
  • Ability to read and understand technical material such as SOP’s, Product Parameters and Specifications.
  • Strong business acumen and ability to learn new programs, products and processes when implemented.
  • Ability to project a positive attitude and tone when speaking with internal and external customers.
  • Ability to understand, apply and explain company policies and procedures.
  • Proactively provide feedback and recommendations regarding practices/policies/procedures.
  • Bilingual – English/Spanish a plus.
WORK ENVIRONMENT
  • Prolonged time spent sitting in front of a computer.
  • Must handle an average of 75+ calls per day.
  • Adheres to Standard Operating Procedures and Regulatory requirements.
  • Professional office environment in line with corporate office standards.
EDUCATION
  • High school diploma or equivalent required.
  • College degree preferred.
EXPERIENCE
  • Minimum of (3) years of Customer Service experience (in a call center environment preferred) or a combination of face-to-face and call center with internal or external customers.  
  • Medical device field, preferred.  
  • Bilingual candidates are desirable (fluent in speaking, writing and reading Spanish). 

Learn more: https://coopervision.taleo.net/careersection/2/jobdetail.ftl?job=VIC0431&tz=GMT-04%3A00

Venue

CooperVision – Victor
209 High Point Drive, Suite 100
Victor, NY United States
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