• Staff and customers are required to have a face mask on to enter the career center.
• Staff and customers are required to wear a face mask at all times while inside the career center.
• Admission to the career center is on an appointment-only basis. We do not have walk-in hours at this time.
• When the resource room opens on an appointment-only basis, workstations will be limited to allow for social distancing.
  
  You Should Not Enter RochesterWorks! if you:
• Have flu-like symptoms; or
• Have recently tested positive for COVID, or have been directed to quarantine, isolate or self-monitor at home for the coronavirus by any doctor, hospital, or health agency; or
• Have recently had close contact with a person testing positive for COVID (unless you are fully vaccinated or have yourself recently recovered from COVID); or
• Have returned from international travel within the last 10 days (unless you returned 8-10 days ago and took a viral COVID test 3-5 days after your return).

As of July 27, 2021, CDC guidance recommends that fully vaccinated people wear a mask in public indoor settings in areas of substantial or high transmission. The Occupational Safety and Health Administration (OSHA) guidance for all employers, updated August 13, 2021, encourages employers to require masks for everyone in indoor settings in areas of substantial or high community transmission. The guidelines listed here are subject to amendment in accordance with changing directives of State and federal health authorities.

Yes! In addition to in-person appointments, our Career Services Advisors are still available to assist you virtually. Please call 585-258-3500 to get connected with a representative.

No, we do not have walk-in hours at this time. An appointment is required for admission to the career center. You can schedule an appointment online or call 585-258-3500 to have a RochesterWorks! representative assist you.

The resource room is currently closed. We plan to have it open by appointment the week of September 27, 2021. Thank you for your patience.

Yes, some of our workshops are being offered on-site at the Career Center at 100 College Avenue. Some of our workshops, weekly Job Strategy Group, and monthly 5 Steps to Rapid Employment program will also continue on Zoom for now. 

Each event on our calendar will indicate whether it is being hosted virtually or in person.

All questions regarding your Unemployment Insurance benefits or claim must be directed to the NYS Department of Labor (DOL) directly by calling 1-888-209-8124, or by visiting www.labor.ny.gov.

No, RochesterWorks! staff do not work for the Unemployment Insurance Division of the New York State Department of Labor.

We are a 501c3 nonprofit workforce service provider that engages with people in the UI system, but we are not responsible for the approval and awarding of benefits. RochesterWorks! staff cannot make changes to, or review the status of, any Unemployment Insurance claims.

Our role in the Unemployment Insurance process is to provide auxiliary programs; We have programs and services such as workshops, e-learning, one-on-one advisement, and recruitment events designed to equip you with the resources you will need for a successful job search, in addition to providing you with support throughout the career development and job search process.

For specific questions regarding Unemployment Insurance, please contact the Department of Labor (DOL) directly by calling 1-888-209-8124, or by visiting www.labor.ny.gov.

We offer a wide variety of services for Job Seekers, Businesses, and Youth; from workshops and training grants to recruiting events and our job board.

• See a comprehensive list of services for Job Seekers
• View services for Businesses and Employers
• Explore programs and services for Youth

We don’t make direct placements like a staffing agency, but we can help make your job search easier. We have programs and services such as workshops, e-learning, one-on-one advisement, and recruitment events designed to equip you with the resources you will need for a successful job search, in addition to providing you with support throughout the career development and job search process.

No, we do not have walk-in hours at this time. An appointment is required for admission to the career center. You can schedule an appointment online or call 585-258-3500 to have a RochesterWorks! representative assist you.

You can schedule an appointment online or call 585-258-3500 to have a RochesterWorks! representative assist you.

Please call us right away at 585-258-3500 so we can make that appointment slot available for another customer. We are not able to accept cancellations or reschedule appointments online.

RochesterWorks! Is an equal opportunity program. Auxiliary aids and services are available upon request to individuals with disabilities.

When scheduling your appointment online: In the “Notes/Comments” section, please indicate which accommodations you need for your appointment.

When scheduling over the phone: Let the representative know which accommodations you need for your appointment.

Please note that it can take up to one week to confirm ASL interpreter services.

Space in our waiting room is limited, so in order to maintain safe social distancing, we ask that only the individual who has an appointment with us enter the facility.

Yes, you can call the advisor directly using our phone directory or call 585-258-3500 to schedule your appointment. Our online scheduling system does not currently accommodate these requests.

Yes! In addition to in-person appointments, our Career Services Advisors are still available to assist you virtually. Please call 585-258-3500 to get connected with a representative.

If you're registering with us for the first time, or reenrolling after not visiting for more than 90-days, you'll want to bring with you:

• Photo ID such as a Driver's License or Non-Driver Photo ID Card
• New York State Benefits Card (if you're receiving benefits such as SNAP or TANF)

You can also pre-fill and print our Customer Registration forms to save time during your visit.