Frequently Asked Questions
Services | Policies | Help
We offer a wide variety of services for Job Seekers, Businesses, and Youth; from workshops and training grants to recruiting events and our job board.
We don’t make direct placements like a staffing agency, but we can help make your job search easier. We have programs and services such as workshops, e-learning, one-on-one advisement, and recruitment events designed to equip you with the resources you will need for a successful job search, in addition to providing you with support throughout the career development and job search process.
We are a nonprofit partner of the American Job Center Network and the New York State Department of Labor, but we do not work for the Department of Labor.
We might facilitate your UI Orientation or required appointments while you're receiving benefits, but we can't make changes to, or review the status of, any claims. Our role in the Unemployment Insurance process is to provide auxiliary programs and services to job seekers to help them get back to work.
As a nonprofit partner of the New York State Department of Labor, we have access to only very limited information about your claim. For specific questions, we recommend contacting the Department of Labor (DOL) directly by calling 1-888-209-8124, or by visiting www.labor.ny.gov.
No. You can be employed full-time, part-time, unemployed, changing careers, or brand new to the workforce. With the support of the Workforce Innovation & Opportunity Act grant, we provide all our services free of charge.
RochesterWorks! offers a training grant of up to ,000 for customers to return to school or a training program for demand occupations. There are specific eligibility requirements for this funding. Visit tinyurl.com/RWtraininggrant for information on who is eligible, what type of training is allowed, and how to start the application process.
Yes! We work with customers with every level of education and experience. If you’re interested in earning your high school equivalency, we can direct you to free, local resources to help you study and prepare for the exam.
No. Every service and resource provided by RochesterWorks! is completely free of charge to jobseekers, regardless of income or employment status.
Yes. Registration involves a one-on-one appointment with a Career Services Advisor. During this appointment, you and the Career Advisor will discuss your work experience, goals, and any barriers you have in finding employment. The advisor will introduce you to RochesterWorks services and community resources you may find helpful.
During this appointment, you’ll receive your NY ID number which you can use to register yourself for workshops, the e-learning platform, and any events hosted by RochesterWorks!
We know that writing a resume can feel intimidating or overwhelming, but we’ll provide you with all the tools you need to write your own confidently! We offer on-demand e-learning courses on resume writing, interactive live workshops, and resume review by our staff.